Terms & Conditions


Please read carefully and acknowledge the below Terms and Conditions of Sale.

SLOWOOD PTE. LTD (hereinafter referred to as "the Company") will assume that your use of this website has agreed to the following conditions.

The Terms and Conditions are subject to change without prior notice.



1.1 In these Terms:

"Company" means SLOWOOD PTE. LTD. ‘HOW Furniture’ is the trading name of SLOWOOD PTE. LTD.

"Customer" means the purchaser of Goods from the Company.

"Goods" means all goods sold and/or delivered by the Company to the Customer.

"Terms" means these Terms and conditions of Sale.



2.1 These Terms apply to all contracts for the sale of Goods

2.2 No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.

2.3 The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to the Goods or the Sale of the Goods other than as contained in these Terms.



3.1 Prices are in Singapore Dollar (SGD) and were determined at the time of order and prior to payment, and are subject to change without prior notice.



4.1 Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.

4.2 Customers are required to pay the full amount at the time of order.



5.1 The customer must, within 5 business days of being notified of their availability, schedule a delivery date or self-collection date for the delivery of the Goods.

5.2 If the Customer fails to collect the Goods or accept delivery within 30 days of being notified of the availability, the Company reserves the right to terminate this contract, keep the payment and goods and resell the goods without prior notice.

5.3 There is one month free temporary storage for Goods waiting to be delivered/collected. However, Customers are encouraged to accept delivery as soon as possible. Additional storage fee of S$100 per item per month shall be imposed after the free storage period.

5.4 The Company reserves the right to deliver the Goods in whole or in installments, as well as to deliver prior to the date of delivery and, in such event, the Customer must not refuse to take delivery of the Goods.

5.5 Any failure on the part of the Company to deliver installments within any specified time does not entitle the Customer to reject the contract.

5.6 The Customer may suggest a delivery date of most convenience at the time of order. The Company will prioritize such requests and the date is not final until the Company's delivery team has confirmed verbally or by writing.

5.7 The delivery fee is calculated based on the delivery geographic location, site conditions such as staircases and parking locations.



6.1 Legal and beneficial ownership of the Goods will not pass to the Customer until such time as the Goods have been paid in full.



7.1 The Goods are entirely at the risk of the Customer from the moment of delivery to the Customer's point of delivery or on collection, even though the title in the Goods has not passed to the Customer at that time.

7.2 The Customer must, at its own expense, maintain the Goods and insure them for the benefit of the Company against theft, breakdown, fire, water and other risks as

from the moment of delivery to the Customer and until title in the Goods has passed to the Customer.



8.1 The Customer shall sign the Company's "Delivery Note" to confirm the delivered order. This signifies the received Goods are deemed to have been accepted in good order and condition.

8.2 Contrary, if specifications or descriptions do not comply with the original order, the Company's delivery team will retrieve the Goods and the Customer is requested to state on the "Deliver Note" the issues. The Customer must also notify the Company by email within 2 business days and the Customer will be contacted by the relevant department.

8.3 The Company will not be liable for the Goods after self-collection or delivery but will assist the Customer to mend any issues to the best of abilities.

8.4 Customers who collect the Goods from one of the Company's premises must inspect the items and sign off the invoice for order completion.

8.5 Other means of delivery methods via third party companies, such as but not limited to Lalamove, will require a signed "Delivery Note" as a means of confirmation and should be emailed to the Company. After sending out the Goods from the Company's premises the Goods are to be deemed accepted and in good order unless notified by email within 2 business days.

8.6 Due to the nature of the Goods sold by the Company, there may be deviation, but not limited to, in finish, texture, grain pattern, color and shade. In such cases the Company  reserves the right to reject as defective reasoning.



9.1 All orders purchased on are strictly non-cancellable.

9.2 No orders may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company's sole discretion). If such consent is given it is, at the Company's election, subject to the Company being reimbursed all losses, including loss of profits, all transportation expenses of collecting the Goods, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods).



10.1 These Terms do not affect the rights, entitlements and remedies conferred by the Consumer Protection (Fair Trading) Act. 

10.2 The Company is not subject to, and the Customer releases the Company from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods. The Customer acknowledges that the Company is not:

a) responsible if the Goods do not comply with any applicable safety standard or similar regulations; and

b) responsible if the Goods do not fit through all interior structures/dimensions and into the customer’s desired space. HOW Furniture will not be liable and are unable to return or refund any purchased items.

c) liable for any claim, damage or demand resulting from such non-compliance.

10.3 If any statutory provisions under the Consumer Protection (Fair Trading) Act or any other statute apply to the contract between the Company and the Customer (Contract) then, to the extent to which the Company is entitled to do so, the Company's liability under the statutory provisions is limited, at the Company’s discretion to:

a) replacement of or repair of the Goods or the supply of equivalent Goods; or

b) payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods; and in either cases, the Company will not be liable for any consequential loss or damage or other direct or indirect loss or damage.



11.1 Due to the nature of the Goods sold by the Company, the Company will not warrant any defect caused by the Goods' interaction of, and not limited to, humidity, temperature and light at the Customer's premises.

11.2 The Company will not warrant any post processing of the Goods such as, but not limited to, refinishing, cutting and staining. The Customer must acknowledge and accept the risk of any post processing and the Goods' interaction of, and not limited to, humidity, temperature and light.



12.1 Any display product or sample inspected by the Customer is solely for the Customer's convenience and does not constitute a sale by sample.

12.2 Any display Goods purchased by the Customer do not entitle to return, refund, nor exchange. The Company encourages the Customer to inspect the Goods thoroughly before commencing order.



13.1 The Customer authorizes the Company by itself, its agents or representatives at all reasonable times, without notice, to enter onto (with force if reasonably necessary) and to remain in and on any premises where the Goods are located in order to collect the Goods, without being guilty of any manner of trespass.

13.2 The Customer assigns to the Company all the Customer's rights to enter onto and remain in and on such premises until all the Goods have been collected.



14.1 The terms of the Contract are wholly contained in these Terms and any other writing signed by both parties. The Contract is deemed to have been made at the Company's place of business where an order was placed and any cause of action is deemed to have arisen there.



15.1 The Company will not be liable for any breach of contract due to any matter or thing beyond the Company's control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident.



16.1 No failure by the Company to insist on strict performance of any of these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer.



17.1 Neither the Contract, nor any rights under the Contract may be assigned by the Customer without the prior written consent of the Company, which is at the Company's absolute discretion.



18.1 If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.



19.1 These Terms and the Contract shall be governed by and construed in all respects in accordance with the laws of the Republic of Singapore.